The Silver support plan is the most popular support plan and provides complete end-to-end support for Mellanox solutions. Mellanox end-to-end solutions provide the highest efficiency reliability and ROI allowing system administrators to maximize the use of their investment in Mellanox solutions. The Silver support plan is ideally suited for delivering the best value and optimal use of your Mellanox infrastructure. The Silver support plan covers adapter cards host software stacks with experts on OFED stacks and switch and gateway support including fabric management software.
Specification:
Type: Technical support
Service Included: Phone consulting
Full Contract Period: 5 years
Response Time: 4 hours
Service Availability: 8 hours a day / 5 days a week
Software Title: Unified Fabric Manager Advanced
License Qty: 1 managed node (up to 16 cores)
Service & Support Details: Phone consulting - 5 years - response time: 4 hours - availability: 8 hours a day / Monday-Friday
Specification:
Type: Technical support
Service Included: Phone consulting
Full Contract Period: 5 years
Response Time: 4 hours
Service Availability: 8 hours a day / 5 days a week
Software Title: Unified Fabric Manager Advanced
License Qty: 1 managed node (up to 16 cores)
Service & Support Details: Phone consulting - 5 years - response time: 4 hours - availability: 8 hours a day / Monday-Friday
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