Mellanox M-1 Global Support plans are created to provide customers with the optimal experience with Mellanox equipment. The worldwide SilverPlus programs are the standard packages with an additional value add component. They specialize in troubleshooting and on-site repair.
Specification:
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service & Support: Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Specification:
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service & Support: Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday