Mellanox M-1 Global Support services plans are created to provide customers with the optimal experience with Mellanox equipment. The Silver support plan is the most popular support plan and provides complete end-to-end support for Mellanox solutions. Mellanox end-to-end solutions provide the highest efficiency reliability and ROI allowing system administrators to maximize the use of their investment in Mellanox solutions. The Silver support plan is ideally suited for delivering the best value and optimal use of your Mellanox infrastructure. The Silver support plan covers adapter cards host software stacks with experts on OFED stacks and switch and gateway support including fabric management software.
Specification:
Type: Extended service agreement
Service Included: Advance hardware replacement
Location: Shipment
Return Shipment: At manufacturer expense
Full Contract Period: 5 years
Response Time: Next business day
Service & Support Details: Extended service agreement - advance hardware replacement - 5 years - shipment - response time: next business day
Specification:
Type: Extended service agreement
Service Included: Advance hardware replacement
Location: Shipment
Return Shipment: At manufacturer expense
Full Contract Period: 5 years
Response Time: Next business day
Service & Support Details: Extended service agreement - advance hardware replacement - 5 years - shipment - response time: next business day
Accessories and Cables
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