Mellanox M-1 Global Support services plans are created to provide customers with the optimal experience with Mellanox equipment. The Gold support plan is the premium service plan for mission critical deployments where small percentage of down time can mean a significant loss to business. The Gold plan provides 24/7 hotline support and very short response times in addition to end-to-end support for Mellanox solutions.
Specification:
Type: Extended service agreement
Service Included: Advance hardware replacement
Location: Shipment
Return Shipment: At manufacturer expense
Full Contract Period: 3 years
Response Time: Next business day
Service & Support Details: Extended service agreement - advance hardware replacement - 3 years - shipment - response time: next business day
Specification:
Type: Extended service agreement
Service Included: Advance hardware replacement
Location: Shipment
Return Shipment: At manufacturer expense
Full Contract Period: 3 years
Response Time: Next business day
Service & Support Details: Extended service agreement - advance hardware replacement - 3 years - shipment - response time: next business day
Accessories and Cables
Accessories
Appliances
Audio & Video
Computer Components
Digital Cameras & Peripherals
Gaming
Home Environment
Monitor & Projector
Network Hardware
Office Machines and Supplies
Power Equipment
Security
Service & Support
TV & Video
